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Delivery and Returns

Delivery Times

Your order is usually shipped within 2-5 office days after we received your payment, not including special or custom made products that may take longer or where a longer delivery period is mentioned in the product description. 

 

 

Returns and exchange

If you are unhappy with your item, it can be exchanged free of charge (excluding postage and handling costs) for another item or a credit note. The piece must be returned to us within 14 days of original purchase. Returned pieces MUST be in original condition, unworn and unwashed, with a purchase receipt and original packaging.

 

Refunds

A refund will be given as a last resort if the piece received is faulty. We cannot offer refunds for items lost or damaged in the post or simply for change of mind.  Refunds are only possible within 30 days of original purchase. If a piece is deemed faulty after 30 days of original purchase it may be eligible for a free repair.

 

Re-sizing

One Re-sizing is offered free of charge for orders over 100EUR. Please return the piece to us for re-sizing. Any additional re-sizings thereafter will incur a fee.

 

National orders(Germany)
Standard delivery with DHL at 6 € 


Inside EU
Standard delivery with DHL at 15 €


Outside EU
Please email us for the delivery outside EU. 

 

Important

If a package is returned to Germany because the buyer did not claim the package, MJC jewellery does not send replacements. MJC jewellery is not responsible for any actions taken by customs on your package during delivery. MJC jewellery has no control over this. Buyer is responsible for any customs charges that may be applied to your package. Customs determines these charges, and MJC jewellery has no way of knowing what these charges may be.

 

 

MJC jewellery